GetReviews is a post-purchase customer engagement platform designed to help ecommerce brands improve customer experience, collect customer feedback, and encourage more authentic reviews through compliant review collection flows.
Businesses can use GetReviews to create branded post-purchase experiences that customers access through:
These post-purchase experiences can help businesses:
Customers may choose to:
Important: GetReviews does not support review gating, selective review routing, fake reviews, or rewards that are conditional on leaving a review. Customers should have access to the same review and support options regardless of the feedback or rating they provide.
Every business interacts with customers differently. Some businesses use package inserts with QR codes, while others use email follow-ups, thank-you cards, SMS communication, or custom landing pages.
The goal is to create a simple and easy post-purchase experience that customers can access after receiving their product.
Businesses may use GetReviews for:
Businesses are responsible for ensuring their campaigns, messaging, and offers comply with the policies of the marketplaces and platforms they use.
Businesses may choose to provide customers with:
However, these offers should not be conditional on leaving a review.
Customers should be able to participate regardless of whether they choose to leave a review or what type of feedback they provide.
Businesses themselves are responsible for fulfilling any offers, rewards, giveaways, warranties, or bonuses associated with their campaigns. GetReviews provides the software platform used to create and manage the customer experience.
GetReviews is designed around compliant review collection practices.
The platform does not support:
Our goal is to help businesses create better post-purchase customer experiences that encourage authentic customer feedback while remaining aligned with marketplace and platform policies. To learn more, read Complying with Amazon Review Terms.
Most happy customers never leave reviews simply because the process is inconvenient or poorly timed.
A well-designed post-purchase experience can:
GetReviews helps businesses create these experiences through flexible customer engagement tools designed for ecommerce brands and marketplace sellers.